Refund Policy

Workshops

When enrolling in a Workshop we require full payment. Please note that $50.00 of the Workshop fee is non-refundable. The balance of the fee will be refunded if you cancel at least 7 days prior to the Workshop, but only if your place is filled.

The Workshop Coordinator, in consultation with the President and/or Treasurer, has the discretion to alter the above Policy should extenuating circumstances apply.

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When enrolling in a Paint Away|Retreat we require either a First Payment or Full payment. Please note that $100.00 of the fee will be a non-

refundable amount, if you cancel and we are unable to fill your place.

The Workshop Coordinator, in consultation with the President and/or Treasurer, has the discretion to alter the above Cancellation Policy should

extenuating circumstances apply.

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Merchandise

We have a 30-day return policy on Merchandise – Aprons only, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at webadmin@vicpastel.com.au. Please note that returns will need to be sent to the following address: PO Box 2454 Mount Waverley VIC  3149, at your expense.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at webadmin@vicpastel.com.au.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and payments for our events (such as Workshops & Paint Aways), except where we have specified a specific policy on our Information Brochure eg. Workshops. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at webadmin@vicpastel.com.au.